Refund & Cancellation Policy

1. Summary

2. Cancelling a professional-services project

1. Before kick-off: if you cancel before we begin work (the kick-off call or first milestone start, whichever is earlier), we refund the full advance less non-recoverable payment-gateway charges.
2. During the project: either party may end the engagement with 15 days’ written notice. We invoice for milestones completed and work in progress at the day rate in your quote, deliver all work completed to date, and refund any remaining advance.
3. After delivery: accepted milestones and handed-over deliverables are non-refundable. Defects reported within 30 days of handover are fixed free of charge under our warranty.
4. Client-side delay: if a project is paused for more than 60 days because content, approvals or access are pending from you, we may close it and invoice completed work; the balance of any advance is refunded.

3. Cancelling a website maintenance plan

• All maintenance plans have no minimum term. Cancel at any time by emailing [email protected], messaging us on WhatsApp at +91 99626 60236, or revoking the recurring mandate in your UPI or banking app. Cancellation takes effect immediately for future billing; service continues until the end of the period already paid.
• Monthly plans (₹499, ₹1,999, ₹4,999 per month) are not refunded for the unused part of the current month. No further months are charged.
• Yearly plans (Care Basic ₹2,500, Care Plus ₹4,999 per year) are refunded in full if you cancel within 7 days of the first purchase or of a renewal charge and no maintenance work or content update has been done in that period. After that, the current year is not refunded and the next year is not charged.
• Sales-based plan (1% of monthly online sales, minimum ₹499): the fee is charged after each month based on the statement, so there is no prepaid amount to refund. The fee for the final part-month is charged on the same basis. If a fee was charged on a wrong sales figure, the excess is refunded in full.
• Auto-renewal charges: you receive the RBI-mandated pre-debit notification with the amount at least 24 hours before each charge. If you did not intend to renew, contact us within 7 days of the charge and we will refund it in full and cancel the plan, provided no work was done after renewal.
• Plan changes take effect from the next billing date; the difference is not refunded for the current period.
• Domain, hosting and other third-party costs are not part of any plan and follow the third-party row in the summary above.

4. Duplicate, failed or incorrect payments

• If you were charged twice, or money was debited but the payment shows as failed, email us with the transaction reference (UTR / Cashfree order ID). Confirmed duplicates and failed-but-debited amounts are refunded in full; most such amounts are auto-reversed by the bank within 5–7 business days.
• Amounts paid by mistake to Velosoft (wrong payee or wrong amount) are refunded in full less gateway charges once verified.

5. How to request a refund

1. Email [email protected] (or WhatsApp +91 99626 60236) with your name, registered phone or email, invoice number or Cashfree order ID, and the reason.
2. We acknowledge within 2 business days and confirm eligibility within 5 business days.
3. Approved refunds are initiated through Cashfree (or bank transfer for NEFT/RTGS payments) within 3 business days of approval.

6. Refund method and timelines

• Refunds go back to the original payment method only. We cannot refund to a different card, UPI ID or account.
• Typical time for the amount to reflect after we initiate the refund: UPI: 1–3 business days; debit/credit cards and net banking: 5–7 business days; some card issuers may take up to one billing cycle. Bank transfers: 2–3 business days.
• Non-recoverable payment-gateway charges are deducted from pre-kick-off project refunds; they are not deducted from maintenance plan refunds or from refunds of our own errors.
• If GST becomes applicable later and was charged on a refunded amount, it is reversed through a credit note issued with the refund.

7. EMI and pay-later purchases (including ZestMoney)

If you paid via credit-card EMI or cardless EMI — including ZestMoney (Zest / DMI Finance), HDFC Bank, ICICI Bank, IDFC FIRST Bank, CASHe or another Cashfree EMI partner — the approved refund is sent to the lender, who closes or adjusts your loan under their Key Fact Statement and loan terms. Any interest, processing or foreclosure fee already charged by the lender is governed by the lender’s policy, not by Velosoft. Contact the lender for your EMI account status after we confirm the refund reference to you. Monthly and sales-based maintenance plans are not sold on EMI; refunds for those plans follow section 3 above.

8. Chargebacks

Please contact us before raising a chargeback with your bank; most issues are resolved within 2 business days. Where a chargeback is raised for a service already delivered under this policy, we will submit delivery evidence (quotes, approvals, deliverables, login records) to the bank through Cashfree.

9. Contact