Velosoft Terms & Conditions

1. Who we are and acceptance of these terms

This website, https://velosoft.in (the “Platform”), and the services offered on it are owned and operated by Nirmala, an individual trading as Velosoft (“Velosoft”, “we”, “us”), with her place of business at Edaganasalai, Elampillai, Salem District, Tamil Nadu 637502, India.

By browsing the website, requesting a quote, placing an order, making a payment or subscribing to a maintenance plan, you (“Client”, “you”) agree to these Terms & Conditions, our Privacy Policy, Refund & Cancellation Policy and Service Delivery Policy, which are incorporated by reference. If you do not agree, please do not use the Platform. This is an electronic record under the Information Technology Act, 2000 and does not require a physical signature.

2. Our products and services

• Professional services: business websites, online stores, custom business software, easy-to-use design and Google visibility work, delivered under a written quote or statement of work (“SOW”).
• Website maintenance plans: yearly plans (Care Basic ₹2,500/year, Care Plus ₹4,999/year), monthly plans (₹499, ₹1,999 and ₹4,999 per month) and a sales-based plan (1% of monthly online sales, minimum ₹499/month), with the inclusions listed on our Pricing page. Domain and hosting are not included in any plan.

Project prices on the website are starting prices; the exact price is fixed in your written quote. Maintenance plan prices are the prices charged. We may update plan inclusions with at least 30 days’ notice to active subscribers.

3. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872. If you act for a company or firm, you confirm you are authorised to bind it. We do not knowingly provide services to minors.

4. Quotes, orders and scope (professional services)

1. Every project starts with a written quote or SOW describing deliverables, milestones, timeline and fixed price in Indian Rupees (INR). Work begins only after you accept the quote and pay the advance stated in it.
2. Anything not listed in the SOW is out of scope. Change requests are estimated separately and added by written agreement.
3. You will provide content, brand assets, access credentials, approvals and feedback within the times stated in the SOW. Delays on your side extend timelines accordingly.
4. Each milestone is deemed accepted if you do not report defects in writing within 7 days of delivery.

5. Pricing, taxes and payment

• All prices are in Indian Rupees (INR). Velosoft is currently unregistered under GST, so the prices shown are the amounts payable — no GST is added. If we register for GST later, applicable tax will be shown on the invoice before you pay.
• Unless the SOW says otherwise, projects are billed 50% in advance, 30% at design/development approval and 20% before final handover or go-live. Retainers and yearly or monthly maintenance plans are billed in advance for each period; sales-based plans are billed monthly in arrears (section 7).
• Payments are processed by Cashfree Payments India Private Limited (“Cashfree”), an RBI-authorised payment aggregator, through payment links and hosted payment pages. Accepted methods include UPI, credit and debit cards, net banking, EMI (where enabled), recurring auto-pay mandates and bank transfer. Card and UPI credentials are handled only by Cashfree, its partner banks and networks, never by Velosoft. Cashfree’s own terms and privacy policy apply to the payment transaction.
• Any payment-gateway convenience fee is disclosed before you confirm payment. Bank charges for international transfers are borne by the payer.
• Invoices are due within 7 days. Overdue amounts may attract interest of 1.5% per month and we may pause work or maintenance services until payment is received.
• An invoice is issued electronically for every payment.

6. Maintenance plans and automatic renewal

1. Plans and term. Maintenance plans are sold yearly or monthly at the prices on the Pricing page, or on the sales-based terms in section 7. There is no minimum term. A plan starts when the first payment succeeds (or, for the sales-based plan, on the start date agreed in writing) and renews automatically for the same period until cancelled.
2. What is included. Each plan includes only the items listed for it on the Pricing page. Hours and content updates are per month (monthly plans) or per year (yearly plans) and do not carry forward. Work beyond the plan, and domain, hosting and other third-party costs, are quoted or billed separately.
3. Recurring mandate. If you choose auto-pay, you authorise Velosoft, through Cashfree, to set up a recurring payment mandate (UPI Autopay, e-NACH/e-mandate or card standing instruction) up to the maximum amount displayed during authorisation. As required by the Reserve Bank of India, you will receive a pre-debit notification showing the amount and date at least 24 hours before each charge, and debits above the regulatory limit require your additional authentication. You may instead pay each period by payment link.
4. Failed payments. If a renewal payment fails, we retry up to three times over 7 days and send you a payment link. If it is still unpaid after 15 days, maintenance work is paused until payment is made. Your website itself is not taken down by us.
5. Cancellation. You may cancel at any time by emailing [email protected], messaging us on WhatsApp at +91 99626 60236, or revoking the mandate in your UPI or banking app. Cancellation stops all future charges; service continues until the end of the paid period. Refund eligibility is set out in the Refund & Cancellation Policy.
6. Price changes. We will notify you by email or WhatsApp at least 30 days before a price change takes effect on your next renewal. If you do not agree, you may cancel before the renewal date.
7. Access and handover. You keep ownership of your website, domain and hosting accounts. On cancellation we hand back any access credentials we hold and the latest backup on request.

7. Sales-based maintenance plan (1% of sales)

1. Fee. The fee is 1% of your net online sales for each calendar month, subject to a minimum of ₹499 per month. “Net online sales” means the value of paid orders placed through the website we maintain for you, less refunds, cancellations, taxes (including GST) and shipping charges.
2. Sales figure. The sales figure is taken from your own store’s order report or payment-gateway settlement report, which you share with us or give us read-only access to. You may check and dispute the figure within 3 days of receiving the statement; we correct any error before charging.
3. Statement and charge. By the 5th of each month we send you a statement for the previous month showing the sales figure and the fee. The exact fee is then charged through your auto-pay mandate after a pre-debit notification at least 24 hours in advance, or by payment link. If the fee is higher than your mandate’s maximum amount, we send a payment link instead of debiting.
4. We never handle your customers’ money. Velosoft does not collect, receive or hold payments from your customers. Your store’s payments are processed by your own payment gateway and settle directly into your own bank account. Velosoft only bills you its service fee.
5. Inclusions and cancellation. The sales-based plan includes the services listed for it on the Pricing page and any feature schedule agreed in writing when you join. It has no minimum term and can be cancelled as in section 6; the fee for the final part-month is charged on the same basis.

8. EMI and pay-later options (including ZestMoney)

Where shown at checkout, you may pay eligible amounts of ₹3,000 and above in instalments using credit-card EMI or cardless EMI offered by banks and RBI-registered non-banking financial companies through Cashfree Payments. Cardless EMI partners currently include ZestMoney (Zest, powered by DMI Finance Private Limited), HDFC Bank, ICICI Bank, IDFC FIRST Bank, CASHe, HDB Financial Services, TVS Credit and others, subject to availability at checkout.

• Velosoft is not a lender and does not offer credit. The EMI or pay-later facility is a separate loan or facility between you and the lender (for ZestMoney, with DMI Finance), governed by the lender’s Key Fact Statement, interest rate, processing fee and tenure, all of which are disclosed by the lender before you confirm.
• Eligibility is decided solely by the lender after its own KYC and credit assessment. Rejection of EMI does not cancel your order unless you choose not to pay by another method.
• Velosoft receives the full order value from Cashfree / the lender; your obligation to repay the lender continues regardless of any dispute with Velosoft, except where a refund is processed to the lender under our Refund & Cancellation Policy.
• If an EMI order is cancelled or refunded, the refund is sent to the lender, who will close or adjust your loan under their terms. Interest or fees already charged by the lender are governed by the lender’s policy, not by Velosoft.
• What is EMI-eligible: one-time professional-service invoices and yearly maintenance plans of ₹3,000 or more. Monthly and sales-based maintenance plans are billed monthly via UPI Autopay, e-NACH, card standing instruction or payment link and are not offered as EMI.

9. Intellectual property

• On receipt of full payment, all custom code, designs and content created for you under an SOW are assigned to you. Until then, they remain the property of Velosoft.
• Velosoft retains ownership of its pre-existing tools, libraries, frameworks and templates, and grants you a non-exclusive, perpetual licence to use them as part of your deliverable.
• Third-party components (open-source libraries, fonts, stock media, plugins) remain subject to their own licences, which we identify in the handover documentation.
• You warrant that content you supply does not infringe anyone’s rights, and you indemnify us against claims arising from it.
• Unless you opt out in writing, we may show the finished project name and logo in our portfolio.

10. Warranties and support

We warrant that deliverables will materially conform to the SOW for 30 days after handover and will fix reported defects in that period free of charge. Ongoing maintenance is available under a paid plan. Under a maintenance plan we use commercially reasonable efforts to keep your website running, but uptime also depends on your hosting provider, which is outside our control. Except as stated here, the Platform and services are provided “as is” without other warranties, to the extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, Velosoft’s total liability for any claim arising from a project or subscription is limited to the fees you paid us for that project or for the 12 months of maintenance plan fees preceding the claim. We are not liable for indirect or consequential losses, loss of profits, data or goodwill, or for failures of third-party services (hosting providers, payment gateways, lenders, app stores, telecom or messaging providers) outside our control. Nothing in these terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

12. Termination

Either party may terminate a project SOW with 15 days’ written notice; you pay for work completed up to the termination date as set out in the Refund & Cancellation Policy. We may suspend or terminate a maintenance plan for non-payment, breach of these terms or unlawful use of the website. Clauses on payment, intellectual property, liability and governing law survive termination.

13. Privacy

We process personal data in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023.

14. Complaints

For complaints about our services, payments, refunds or these terms, email [email protected] or call / WhatsApp +91 99626 60236. We acknowledge within 2 business days and aim to resolve within 7 business days.

15. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to any mandatory consumer-protection forum available to you, the courts at Salem, Tamil Nadu have exclusive jurisdiction over disputes arising from the Platform or our services.

16. Changes to these terms

We may update these terms from time to time. The “Last updated” date above shows the current version. Material changes affecting an active maintenance plan will be notified by email or WhatsApp at least 30 days in advance. Continued use after the effective date constitutes acceptance.

17. Contact