Service Delivery & Shipping Policy

1. Website maintenance plans

• Activation: your yearly or monthly plan starts within 1 business day of a successful payment (for the sales-based plan, on the start date agreed in writing). You receive a confirmation by email or WhatsApp listing the plan, its inclusions and the renewal date.
• Delivery method: all work is done remotely on your website, hosting and domain accounts. Backups, updates and fixes are recorded in a simple work log that we share on request; plans with reports receive them by email by the 5th of each month.
• Requests: send change or support requests by email or WhatsApp. We reply within the time stated for your plan on the Pricing page; site-down issues are worked on immediately.
• Renewals: service continues uninterrupted when a renewal payment succeeds. If a plan has not started within 2 business days of payment, contact us with your Cashfree order ID and we will start it immediately or refund the charge.
• Invoices: an invoice is emailed within 24 hours of each payment. Velosoft is currently unregistered under GST, so invoices are issued without GST.

2. Web development, e-commerce and custom software projects

1. Kick-off: within 3 business days of receiving the advance payment and signed quote, we schedule the kick-off call and share the project plan and milestone dates.
2. Milestone delivery: each milestone is delivered on a password-protected staging URL, with design files (Figma) and a written summary sent to your registered email. You have 7 days to review and report defects.
3. Final delivery / go-live: after the final payment we deploy to your domain or hosting, hand over source code (Git repository or archive), credentials, documentation and licences, and provide a 30-day defect-fix warranty.
4. Typical timelines (from kick-off, assuming content and approvals arrive on schedule): business website 2–4 weeks; online store 4–8 weeks; custom business software 6–16 weeks; design 2–4 weeks. Your quote states the committed timeline for your scope.
5. Delays: if we expect to miss a milestone date for reasons on our side, we notify you at least 3 business days in advance with a revised date. Delays caused by pending content, approvals or third-party access from your side extend the timeline by the same number of days.

3. SEO retainers

• Service begins on the 1st business day after payment for the first month, with a monthly report emailed by the 5th of the following month.
• Support requests are acknowledged within 4 business hours and resolved per the priority levels in your plan; critical outages are worked on immediately, including outside office hours where possible.

4. Domains, hosting and third-party licences

When we buy domains, hosting, SSL, paid plugins or SMS/WhatsApp API credits on your behalf, they are registered in your name or transferred to your account at handover. Provisioning time depends on the provider (usually same day for domains and hosting; up to 7 days for WhatsApp Business API approval).

5. Delivery confirmation and records

Every delivery is confirmed by email to your registered address, and staging/production URLs, repository access and invoices serve as proof of delivery. Please keep your registered email and phone number up to date; we are not responsible for deliveries not received because of outdated contact details.

6. Not delivered?

If a maintenance plan has not started within 2 business days of payment, or a project milestone is not delivered on the committed date, email [email protected] or call / WhatsApp +91 99626 60236. Refund rights are described in the Refund & Cancellation Policy.